Full-time remote role, but must be based in Lagos.

About Team GoWagr.

Team GoWagr is redefining the boundaries of gaming and entertainment with innovative experiences that span multiple industries and ecosystems, distinctly different from what is commonly known.

We aim to go beyond the norm by creating products that deliver unique experiences across a wide range of interests.

Our products stand out due to their unique concepts, while we prioritize simplicity and accessibility. We offer an experience that resonates with everyone—from avid gamers and casual sports fans to political enthusiasts and pop culture followers. This inclusive approach enables us to capture a significant share of the under-penetrated online gaming market.

GoWagr: is a peer-to-peer wager platform that allows users to settle informal bets on sports, gaming, politics, random debates, or anything at all. It serves as an intermediary for friendly wagers, offering a seamless and engaging experience. With additional features like Fantasy Premier League Contests, GoWagr appeals to a broad range of users, from casual to non-casual participants. We have some other exciting things in the pipeline.

Role Overview

The Customer Service Representative will serve as the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction across all channels (phone, email, live chat, and social media). The ideal candidate is someone who is empathetic, solution-oriented, and committed to providing excellent customer service.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media, ensuring a seamless customer experience.
• identify and troubleshoot customer issues, providing clear and accurate information or escalating to the appropriate team when necessary.
• Provide product and service information to customers, including guiding them through features and functionalities, and assisting with onboarding when necessary.
• Keep detailed records of customer interactions and ensure accurate documentation in the customer support system.
• Actively collect and report customer feedback to the relevant teams to improve product and service offerings.
• Identify areas for process improvements within the customer support team and contribute to creating a more efficient and effective service experience.
• Work closely with other departments, including product, engineering, and marketing, to ensure customers receive consistent and accurate information.

About You